FAQ

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Façade extérieure du Palais de la Porte Dorée
The front of the Palais de la Porte Dorée
Photo : Pascal Lemaître

Your visit to the Palais

What are the opening hours of the Palais de la Porte Dorée?

The Palais de la Porte Dorée is open from Tuesday to Sunday, from 10:00 am to 5:30 pm on weekdays and until 7 pm on Saturday and Sunday. Last admissions to the Palais are one hour before closing time.

The Palais is closed on Mondays, January 1st, May 1st and December 25th.

How much time do you need to visit the Palais de la Porte Dorée?

Visiting times can vary according to our programme but we recommend allowing at least 1 hour to visit the Aquarium, and 2 hours to visit the Museum exhibition and the Monument.

What is the best time to visit the Palais de la Porte Dorée?

Weekends and school holidays are usually very busy periods. To ensure a visit in the best possible conditions, we recommend visiting slots between noon and 2:00 pm or late afternoon.

Is there a car park at the Palais de la Porte Dorée?

Our establishment does not have a car park, however we can recommend two public car parks close by: the Porte Dorée car park (57 Boulevard Poniatowski, 75012 Paris) or the Valmy car park (139-154 Rue de Paris, 94220 Charenton-le-Pont), a 15-minute walk from the Palais de la Porte Dorée.

Is photography allowed?

Our visitors can take photos without a flash, except where otherwise indicated, within our visiting areas. Photos and recordings intended for commercial or public use must secure prior authorisation. For any requests, please write to publics@palais-portedoree.fr

Do you have a cloakroom service?

Yes, we provide a free cloakroom for individual visitors and groups. It is open from 10:00 am to 5:30 pm on weekdays and until 7:00 pm on Saturday and Sunday.

I’d like to visit the Musée de l’Histoire de l’Immigration, is that possible?

The Museum’s permanent exhibition is currently undergoing construction work and is closed until 2023. In the meantime, don’t miss Paris et nulle part ailleurs, from September 27 2022 to January 22 2023.

I’d like to come with my family, do you offer special activities?

Yes, at the weekends and during the school holidays, we offer creative workshops for children. All our workshops can be reserved online.

I’m handicapped. What measures have been implemented to welcome me?

Staff at the Palais receive regular training on welcoming handicapped visitors. Special amenities provide access to the entire building, and a variety of resources are available to suit each and every need. For more information, visit our dedicated page.

Admission and ticketing

I want to come to the Palais de la Porte Dorée. Do I have to buy a ticket online?

To visit the Aquarium or the Museum exhibition, we strongly recommend purchasing a ticket online, our cashiers are also available so you can buy your tickets on-site (subject to availability).
Visits of the monument are free.

Am I eligible for free admission or reduced admission?

Go to our pricing list to find all our conditions for reduction and exoneration.

Please note, if you are eligible for free admission, you will still need a ticket to access our spaces, to be reserved online or at the cashier’s desk, subject to availability.

I’m eligible for free admission or I am visiting with a child who is eligible for free admission. Do I still need a ticket for myself or the child who is with me?

Any visitors wishing to visit the Museum exhibition or the Aquarium must have a ticket, all our admission prices are available online and at the cashier’s desk, subject to availability.

I bought a ticket online, does that mean I don’t have to join the queue?

To improve the visitor experience and limit queueing, our tickets are time-stamped with the date and time of the visit. Your ticket allows you to access the visiting spaces at the time indicated but does not allow visitors to cut in line.

Group visits

Can I come to the Museum or the Aquarium with a group?

For visits of more than 10 people, you must make a group reservation using our reservation form. Depending on age and the space you want to visit, we can offer several options and prices. Reservation is obligatory for all groups, including those eligible for free admission.

 

I’m a tour guide, I’d like to offer my clients a visit. How can I do this?

You must reserve a self-guided visit using our booking form.

The Palais does not provide audiophones for external tour guides.

I’m a teacher, I’d like to offer my students a visit. Are there any educational resources I can access to prepare my visit?

We offer several types of resource for teachers, you can find them on our dedicated page (in french).

Further questions?

Contact us at publics@palais-portedoree.fr and we will respond as soon as we can !

Also see

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Carte abonné © Deborah Lesage

Subscription - FAQ

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Volume sales - FAQ