Accessibility at the Palais
As a public cultural establishment, our mission is to welcome all visitors, taking into account their diversity and any specific needs they may have. Our team receives regular training to ensure a pleasant and inclusive experience for everyone.
Getting to the Palais
Public devant l'entrée du Palais
Photo : Quentin Chevrier © Palais de la Porte Dorée
- By metro: line 8, Porte Dorée station (not accessible to people with reduced mobility – the station has an escalator but no lift)
- By tram: T3a, Porte Dorée station (accessible to people with reduced mobility)
- By bus: 46 or 201, Porte Dorée stop
- By PAM: at the corner of Place Édouard Renard and Rue Armand Rousseau
Visitors with reduced mobility can use the access ramp located at the corner of Place Édouard Renard and Rue Armand Rousseau.
The ticket office is 200 metres away. A paved path leads to a lift situated on the right-hand side of the building.
One parking space is reserved on Avenue Armand Rousseau opposite the access ramp, as well as two spaces within the Palais grounds.
Further accessible parking spaces are available nearby at 15 Avenue du Général Laperrine (70 metres away).
To access the venue’s parking spaces, visitors are asked to contact us by email at publics@palais-portedoree.fr in advance of their visit.
Entry to the Palais is free for visitors with disabilities and one accompanying person, upon presentation of valid proof (booking a ticket is strongly recommended).
For guided tours, workshops and shows, visitors with disabilities are entitled to a reduced rate (€13 instead of €16).
Tickets can be booked via the online ticketing service.
If there are more than 7 of you, you must make a group booking using the booking form.
Inside the Palais
Espaces d'accueil public au Palais
Photo : Anne Volery © Palais de la Porte Dorée
Upon your arrival at the Palais, you will find on the ground floor the cloakrooms, reception desk, ticket office, café, gender-separated restrooms, baby-changing tables in both the men’s and women’s restrooms, the auditorium, the Forum, and the historic salons.
The exhibition spaces of the Musée de l'histoire de l'immigration are on the 2nd floor, accessible by stairs or by an elevator located to the right of the ticket office.
The Aquarium tropical is located one level below, on the garden level. It is accessible by stairs or by an elevator located to the left of the café.
To learn more about accessibility at the Palais, you can consult the accessibility register at the reception desk or download it at the bottom of this page (in French).
People with reduced mobility
Wheelchairs and walking chairs are available free of charge from the cloakroom upon presentation of a valid ID (subject to availability).
Guided group tours are accessible to wheelchair users and people with reduced mobility. When booking, please specify your group’s specific requirements in the comments section so that your guide can make the necessary adjustments.
Blind or visually impaired people
Guided tours with audio description, accessible to people who are visually impaired or blind, are periodically offered.
Guide dogs are welcome at the Palais. Dogs in training are also permitted. Proof may be requested.
Deaf and hard-of-hearing people
Guided tours in French Sign Language (LSF) are offered regularly and are accessible to deaf and hard-of-hearing visitors who are fluent in LSF.
Discover our LSF tours of the Museum’s permanent exhibition
The audio equipment used for the guided tours is compatible with hearing aids.
An induction loop is available to visitors at the reception desk.
People with intellectual disabilities or autism spectrum disorders (ASD)
Booklets in plain language are available for download in order to help you prepare your visit. They are also available free of charge in paper format at the Palais reception desk, on request.
Offers for group visitors
Photo : Lucile Casanova © Palais de la Porte Dorée
For groups of 7 or more people, booking a visit slot is required. You can book a slot via the online form.
- Self-guided tours (without a guide) of the monument, the Musée and the Aquarium are free for groups with visitors with disabilities.
- Booking is required, at least 4 weeks in advance.
- Guided tours (with a guide) are available at a reduced rate of €100 for groups eligible for accessibility concessions.
Booking is required, at least 4 weeks in advance.
Contact
Photo : Anne Volery © Palais de la Porte Dorée
- By email : publics@palais-portedoree.fr
- By phone : 01 53 59 58 60
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